NewVision

Comprehensive IT Support

For over 10 years, we have provided unwavering support to our client's IT infrastructure, ensuring approximately 99% uptime and meeting a 99% SLA compliance. Our timely and solution-focused approach covers a wide range of services:

• Regular Network Checkups: Patch Management, Firmware Updates, License Management

• Anti-Virus/EDR Management: Support for AVG, Kaspersky, Quick Heal, McAfee, and EDR solutions

• Firewall Setup, Monitoring, and Management: Setting up and monitoring firewalls to detect and respond to threats in real time

• Email Services: Email Migration, Creation/Deletions, Group Management, Spam/Spoofing Protection, Email Security Solutions, Email Archiving

• Remote Support: Utilizing RMM (Remote Monitoring and Management), N-able, and Datto

• Phone System Setup: Configuring and setting up phone systems including RingCentral, Vonage, Avaya, 8x8, and desk phones

• Ticket System Management: Implementing and managing ticketing systems such as Freshdesk/Freshservice, Zoho, and Datto

• iPad and Mac Setup: Using Apple Business Manager and Kandji

• Printer Services: Installation and Setup, Printing Management, Page Count Tracking

• Office 365 Management: Managing applications, Azure, Exchange, and SharePoint

• Installation of Basic Software: Installing essential software needed for daily operations

• Hardware Support: Providing maintenance and support for all hardware components

• Purchase Management: Managing the procurement of IT equipment and software

• Onboarding/Offboarding: Handling the IT aspects of onboarding new employees and securely offboarding departing employees

• Domain Management: Managing the organization's domain

• Website Management Support: Providing support for maintaining and updating the organization's website

• Chat Support: Offering real-time support through chat

• Clinical Usage Software Support: Supporting clinical software such as CubHub and Raintree to ensure HIPAA compliance

• HR Software Support: Providing support for HR software like ERIN, Paylocity, and PowerBI

• Asset Management Software Support: Utilizing tools like Freshservice, N-able, and Datto

• Camera Management: Installation and maintenance of security systems and cameras

• HIPAA Compliance: We help you navigate and comply with HIPAA regulations to protect patient information. Our services include regular audits and updates to ensure continuous compliance, safeguarding your practice from penalties and data breaches.

Expertise and Software Capabilities

• RMM – Remote Monitoring Management

• RainTree

• CubHub

• Npoint Antivirus

• Adobe

• FoxIT

• SRFax

• Microsoft Azure/ Office 365

• Paylocity

• Central Reach

• Vonage

• Ring central

• AutoDesk, CADWorx

• Datto (back-Ups and Asset Management)

• Zix

• Squarespace & WIX

• FreshDesk (Ticket)

• ZOHO

• Mirake

• Specturm VOIP